Result driven, passionate hotelier with strong luxury segment experience in upscale hotel industry. Spent 4 years in Asia opening & managing outlets, training successful teams, achieving goals and receiving wonderful recognition from guests. Believes that listening & understanding, supporting & coaching, motivating & recognizing are the keys to build ambitious teams. Mainly focused on delighting guests, exceeding their expectations and team development: skills-wise and knowledge-wise .
Marta has Master of Arts in Hospitality. Marta`s biggest achievement was opening and managing a successful Club Lounge department consisting of 3 subdepartments: Club Lounge Agents, Club Lounge Butlers (Designated Butlers as well) and Food & Beverage Attendants in the ultraluxurious Mandarin Oriental Pudong Shanghai. Her 3 teams she trained personally and according to world’s highest standards:Forbes, LQA & MOQA. Within a year of operation hotel was recognized with 5 Star Forbes award which is a great and unusual success. .
Marta is the first 7 Star female butler in Poland certified by legendary Magnums Butler Academy where she currently works as a PA to the Director, trainer, social media and client coordinator. Twice a year she visits South of France to train luxury yacht stewardesses. She would be delighted to assist in setting and training Club Lounges, Guest Relations departments and consulting for Asian guests. She expects nothing less but perfection.
Giancarlo is a true hotelier at heart, who brings more than 40 years of hospitality and leisure industry experience to his role with “Service Excellence”. His career started with the successful completion of hospitality management studies in Italy at the “Hotel School Pietro d’Abano”, where after he has built his career with independent owned properties […]
Hotel Inspector with over 15 years of experience in the hospitality industry. Educated and passionate hotelier. Holder of university degree at Human Resources. He worked on various positions in Rooms Division (Front Desk, Housekeeping, Club Lounge) in world-renowned hotel chains, including Four Seasons and InterContinental. Promoter of organizational culture based on human capital development, high quality service […]
Public Relations Graduate, majoring in International Tourism. Having 13 years of experience in the hotel industry, she worked with some of the most successful hotel chains in the world including: Marriott International and InterContinental Hotels Group. In 2014, decided to come back to Poland to work with the one of most expanding brand (Hilton Worldwide). […]
Krystian is a graduate of Wroclaw’s Secondary School for Hotel Management. He deepened the knowledge during bachelor’s studies at the Upper School of Theology and Humanities in the field of tourism, graduated with honors. In 2004 he went to Greece, where he gained his first experience in hotel catering. There he was immediately recognized for […]
He has been focused on food and beverage industry for 25 years. He gained his experience working at all levels in restaurants and hotels in Poland and flagship facilities in Germany. Organizer of events for VIPs, including Polish presidents, as well as with the participation of high government officials, personalities of culture and science. The […]
He has been working in catering and hospitality for over 15 years. In his career he worked in the best hotels and restaurants in the Tri-City. He ran an award-winning hotel and restaurant in Sopot. He currently works as a F & B Financial Controller. During his professional career he ran many large successful […]
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