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Iwona Bednarek

”Staff that sells” – is both Iwona’s motto and the goal towards she works when she starts cooperation with a Client. Iwona is a certified MBA Business coach. Combining experience in sales and customer service she created a unique system ot trainings for the catering industry. She gained experience while managing companies like Hortex, Iglotex HoReCa or Best Western, where she also learned how to think creatively and how to manage sales. In Service Excellence she is co-responsible for the creation of customer service strategy, implementation of effective sale systems tailored to a given business and formation of communication  channels with a Client. Iwona’s creativity and open-mindedness will be used in the execution of various projects.

Inni partnerzy

Giancarlo Ercolin

Giancarlo is a true hotelier at heart, who brings more than 40 years of hospitality and leisure industry experience to his role with “Service Excellence”. His career started with the successful completion of hospitality management studies in Italy at the “Hotel School Pietro d’Abano”, where after he has built his career with independent owned properties […]

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Karol Weber

Hotel Inspector with over 15 years of experience in the hospitality industry. Educated and passionate hotelier. Holder of university degree at Human Resources. He worked on various positions in Rooms Division (Front Desk, Housekeeping, Club Lounge) in world-renowned hotel chains, including Four Seasons and InterContinental. Promoter of organizational culture based on human capital development, high quality service […]

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Maria Middeldorp

Public Relations Graduate, majoring in International Tourism. Having 13 years of experience in the hotel industry, she worked with some of the most successful hotel chains in the world including: Marriott International and InterContinental Hotels Group. In 2014, decided to come back to Poland to work with the one of most expanding brand (Hilton Worldwide). […]

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Krystian Sakas

Krystian is a graduate of Wroclaw’s Secondary School for Hotel Management. He deepened the knowledge during bachelor’s studies at the Upper School of Theology and Humanities in the field of tourism, graduated with honors. In 2004 he went to Greece, where he gained his first experience in hotel catering. There he was immediately recognized for […]

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Mariusz Woźniak

He has been focused on food and beverage industry for 25 years. He gained his experience working at all levels in restaurants and hotels in Poland and flagship facilities in Germany. Organizer of events for VIPs, including Polish presidents, as well as with the participation of high government officials, personalities of culture and science. The […]

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Marta Otrębska

Result driven, passionate hotelier with strong luxury segment experience in upscale hotel industry. Spent 4 years in Asia opening & managing outlets, training successful teams, achieving goals and receiving wonderful recognition from guests. Believes that listening & understanding, supporting & coaching, motivating & recognizing are the keys to build ambitious teams. Mainly focused on delighting […]

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