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Zamek na Skale – a four-star hotel in Trzebieszowice, Lower Silesian Region, Poland

Majestic and fancy castle in Trzebieszowice belonging to picteresque Kłodzko Valley with over 700 hundred years of tradition has been adapted to a four-star hotel with 72 apartments and rooms in 2006. The hotel with magnificent garden, restaurant and most importantly unique SPA offer is definitely a retreat chosen by tourists from Poland and all over Europe. Dynamically evolving market, huge competition and Guest expectation led the Zamek na Skale Hotel owners to establish a cooperation with Service Excellence in order to improve its position and visibility on the market. The main aim of cooperation with Service Excellence is to review all aspects of hotel activity to date, which will result in achieving better results.

The following actions were taken by Service Excellence:

  • brand refreshment on the market,
  • human resources and organizational planning and supervision,
  • hotel and park subsidy supervision,
  • strategic management,
  • offer modification,
  • sales strategy verification and modification,
  • creation of operational plans for all hotel departments,
  • implementation of operational plans for all hotel departments,
  • overall supervision of staff and assigned tasks.

Service Excellence commitment to Zamek na Skale Hotel:

  • market analysis,
  • brand creation,
  • mission and vision creation,
  • company’s image creation,
  • development of trainings program for each hotel department,
  • business strategy development, (w j.polskim poprawić wyraz strategii!!)
  • staff recruitment.

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“Tawerna Kapitańska” Restaurant

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Service Excellence is our daily routine

We regularly work on new projects by introducing Service Excellence audits in hotels and restaurants, co-organization of trade fairs and events, external management, introduction of innovative products to the Polish market, creation of concepts, coaching, consulting, trainings and staffing, meetings.

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Hotel Vertigo

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Audit

Our professionalists carry out hotel and restaurant audits that pinpoint the inaccuracies in the functioning of a given business. Once the audit is done hotel or restaurant owners receive a recovery plan and our help in solving their problems.

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